If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. To request a return, select the item you want to send back from your recent …

Check the listing’s return policy before making your purchase. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange.

If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're not able to resolve things with the seller, you can ask us to help.

To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email we sent at the time of your purchase with all your …

We'll send an email to your Messages with the subject line "Send the item back" with all the details of your return request. You'll need to ship the item back before the date stated in this …

Open a request to let the seller know that your item hasn't arrived, or that you want to return it. Try to work things out – we ask sellers to respond within 3 business days and resolve your request.

Fill out the return options in the open form. After receiving the item, the your buyer should contact you within setting determines how long the buyer has to contact you with a return request.

If you received an item that’s incomplete, damaged, counterfeit, or otherwise not as described, request a return from My eBay. We will track the resolution and help if you ask us to step in.

You may receive a Form 1099-K from eBay, depending on the gross amount you received from your sales of goods and services on eBay. You can use the information on your Form 1099-K …

When the buyer opens a return request, eBay will notify you by email (to your registered email address) and through eBay Messages. You have 3 business days to respond to the request …