A service-level agreement (SLA) is an agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of …

A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.

A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected.

Understand what an SLA (Service Level Agreement) is, its meaning in business, types, key clauses, examples, benefits, and how to manage SLA contracts.

An SLA (service level agreement) outlines expectations between a service provider and a customer. Learn how to set SLAs, measure performance and more.

Nov 24, 2025 · What is a service-level agreement (SLA)? A service-level agreement (SLA) is a contract or document that outlines a commitment between a service provider and a client. In …

Oct 14, 2025 · A Service Level Agreement (SLA) is more than just a formal document—it’s a practical tool for managing SLA in business relationships, setting expectations, defining …

Nov 18, 2025 · What is a service-level agreement (SLA) An SLA is a formal agreement between a service provider and customer that outlines the level of service a business commits to providing.

A service level agreement (SLA) is a contractual document that establishes specific, measurable standards between a service provider and customer. The SLA outlines expected performance …