Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...

The retail employee is a defining stock character in the mythology of Generation X. Whether he sells books, comics or records, he is a witty and withering antihero, a cultural gatekeeper but rarely a ...

Service dogs can be four-legged lifesavers, alerting to dangerous allergens, assisting with travel and making people with a wide range of disabilities safer. But fake service dogs, advocates say, are ...

Life can feel like an endless treadmill of obligations, work, and personal goals. We’re constantly told to hustle, achieve, and chase success. Yet, the more you focus on yourself, the easier it is to ...

Service line coverage can pay to fix damaged water, gas, sewer or other underground utility lines. Many, or all, of the products featured on this page are from our advertising partners who compensate ...

Watching owner Brooks Headley pour olive oil in the kitchen of Superiority Burger in New York, Tracy Malechek-Ezekiel had a realization. It was the same olive oil used at Del Posto, the ...

Not so fast, say many restaurant owners. They’re making a case for a flat-fee tip or service charge added to the bill. For many, it’s a way to recoup rising food costs, credit card processing fees, ...

The U.S. Postal Service (USPS) may slow down delivery times to some customers as it seeks to shave billions from its annual operations expenditure. USPS said in a statement issued on August 22 that it ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Does your restaurant receipt have a few more ...

The U.S. Secret Service was forced to apologize to a Massachusetts salon owner after using her building's bathroom without permission ahead of a fundraiser for Vice President Kamala Harris last week.

Reforms to rebalance demand toward consumption and further open the service sector can promote sustainable growth and help create jobs China’s economic development over the last several decades has ...