The promise of AI in case management is real. The harder question is why it so often fails to deliver meaningful results.

Soutron is like a shop window really for the people who can’t come into the library and browse.”— Jane Gray, Knowledge ...

UK Government departments face a pivotal year in 2026 as case management and workflow platforms evolve under pressures from digital transformation, cybersecurity demands and legacy modernisation. This ...

Customers expect quick and smooth help when they reach out to customer support—whether it’s about a delayed order, a product question, or a service issue. Good case management means keeping track of ...

Rhode Island's rollout of "conflict-free" case management has been troubled by a lack of resources and poor planning. State workers report being excluded from decision-making, leading to burnout and ...

What is a Case Manager? The case manager is here to help students navigate and access the full range of resources available to them — both on campus and throughout the Philadelphia community. Housed ...

When the sun sets in the Pacific Northwest, indigo skies push up against a treeline of prickly Douglas firs and spacious hemlocks. The region’s oft-sung-about grayness turns neon, swirling together in ...

Recently, a critical vulnerability in SharePoint (a widely used platform for corporate collaboration) raised a global alarm about how we still approach digital security in critical environments. The ...

Hackers are actively exploiting a new zero-day bug in Microsoft's SharePoint Server software. The same software is used by key U.S. government agencies, including those tied to national security. The ...

Minnetonka's Reach for Resources has announced the merger of its developmental disabilities (DD) and community access for disability inclusion (CADI) and brain injury (BI) waiver case management teams ...

Microsoft has patched three critical zero-day SharePoint security flaws that hackers have already exploited to attack more vulnerable organizations. Responding to the exploits, the software giant ...