Most global consumers see the benefits of AI in insurance but still do not trust it
According to a GlobalData survey, there is a strong belief that AI can reduce queuing times to speak to insurance agents, as ...
AI agents are revolutionising customer experience
Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from ...
New Atlas1d
Landmark mental health study puts chatbots to the test
Love it or hate it, there's no question that chatbots are here to stay. And while an increasing number of people have been ...
News-Medical.Net2d
AI-powered therapy chatbot shows significant mental health benefits
Dartmouth researchers conducted the first clinical trial of a therapy chatbot powered by generative AI and found that the software resulted in significant improvements in participants' symptoms, ...
Communications of the ACM2d
The Importance of Distrust in Trusting Digital Worker Chatbots
Distrust triggers emotional reactions: While trust impacts hiring intentions, distrust plays a stronger role in feelings of ...
First trial of therapy chatbot suggests AI can provide 'gold-standard' mental-health care
Dartmouth researchers conducted the first clinical trial of a therapy chatbot powered by generative AI and found that the ...
AI chatbots can cushion the high school counselor shortage—but are they bad for students?
CalMatters reports AI-powered chatbots have been providing students with school and career options, but asks if these ...
Smarter, faster, better: how AI is elevating the customer experience industry
Businesses are doubling down on AI investments, recognizing AI’s ability to revolutionize customer engagement and service ...