AI-based data extraction will be a particularly important 2025 outsourcing trend. Businesses spend an extraordinary amount of ...

Gone are the days when a company could outsource the “people” that perform a business process without considering, and likely ...

Squadstack has raised a total of about USD 25 million in funding from marquee investors like Chiratae Ventures and Bertelsmann India Investments.

If you are one of the millions of people around the world who recently sat down to watch Adolescence on Netflix, you know why the show has captured the attention of, well, millions of people.

Smurfit WestRock PLC (SW) experienced a significant decline in its stock value, closing down 9.24% at $42.71 and continuing to drop by 2.44% in premarket trading to $41.67. This movement brings ...

That's how we achieved PAL Customer Support's 2024 scores of 95% CSAT and +74 NPS for voice ... the highest scorecard results among its global BPO partners. “This is a tremendous honor, and ...

and 92% CSAT with +78 NPS for non-voice-best-in-class results that showcase the dedication of our frontliners and partners.” Despite being PAL's newest CX partner, ibex raised the bar by achieving the ...

Developing resilience is often hailed as the solution. Resilience is typically framed as overcoming adversity and this tends to mean conforming to social norms. Staying in school, holding down a ...

“[It is] one of my pet peeves.” The agent definition dilemma isn’t new. In a piece last year, former TechCrunch reporter Ron Miller asked: What’s an AI agent? The problem he identified is ...