AI-based data extraction will be a particularly important 2025 outsourcing trend. Businesses spend an extraordinary amount of ...

Gone are the days when a company could outsource the “people” that perform a business process without considering, and likely ...

Smurfit WestRock PLC (SW) experienced a significant decline in its stock value, closing down 9.24% at $42.71 and continuing to drop by 2.44% in premarket trading to $41.67. This movement brings ...

and 92% CSAT with +78 NPS for non-voice—best-in-class results that showcase the dedication of our frontliners and partners.” Despite being PAL’s newest CX partner, ibex raised the bar by achieving the ...

The company, through their wholly owned subsidiaries Tata Consultancy Services BPO Chile S A and TCS ... ranks TCS 1 on both performance and customer satisfaction. During the year, the company ...

Smurfit WestRock PLC (SW) experienced a significant decline in its stock value, closing down 9.24% at $42.71 and continuing to drop by 2.44% in premarket trading to $41.67. This movement brings the ...

Definition: Impulsive buying is the tendency of a customer to buy goods and services without planning in advance. When a customer takes such buying decisions at the spur of the moment, it is usually ...

These platforms enable brands to manage interactions, gather data, and analyze behavior to improve overall customer satisfaction and loyalty. With a unified view of customer interactions, an app ...

Sales Coach & Business Mentor for Founder-Dependent Businesses, International Speaker and Author, Corporate Sales Trainer, Mentor at IIMB-NSRCEL, T-Hub, H.E.N, N.E.N, Niti Aayog ...