British Airways has promised to improve its customer service and reduce call waiting times after coming through its “worst crisis in our 102-year history.” Sean Doyle, the airline’s CEO, made the ...

HUNDREDS of customers are experiencing problems with the British Airways website. Customers facing issues with the British Airways website rushed to Downdetector on January 21, 2024 to report the ...

British Airways is our country’s flag carrier and should be a source of national pride, instead it’s beset by delays, ...

By the end of the first quarter of 2025, British Airways will be pulling Bahrain and Kuwait from its schedule as it deals with Rolls Royce Trent 1000 engine issues on its Boeing 787 fleet.

Some British Airways flights were delayed by a technical issue on Thursday, the airline said, in the latest setback for the British flag-carrier. "Our teams are working hard to resolve a technical ...

British Airways (BA) will make a multimillion-pound investment in staff training at its London Heathrow Airport hub, 10 months after a light snowfall there brought chaos to its services.

He told me that if he calls British Airways' English-language customer service line, he can get 24/7 support. But, if he calls the Portuguese customer service line, he can only do so between 9 am ...

Some British Airways flights were delayed by a technical issue on Thursday, the airline said, in the latest setback for the British flag-carrier. LONDON, Nov 21 (Reuters) - Some British Airways ...

British Airways customer failures part 1: broken processes Written by Dennis Howlett, Contributor March 31, 2012 at 3:26 p.m. PT This is part one of a three parter.

In this last part I pull all the previous threads together and suggest some ways BA can resolve its service issues. Written by Dennis Howlett, Contributor March 31, 2012 at 10:21 p.m. PT ...