British Airways is rolling out a new customer service program that will see its employees searching Google for photos of customers. BA hopes the initiative, called “Know Me,” will help it ...

British Airways (BA) will make a multimillion-pound investment in staff training at its London Heathrow Airport hub, 10 months after a light snowfall there brought chaos to its services.

British Airways has jumped on the mobile bar code bandwagon in an effort to improve its customer service efforts. Customers can now save time and check-in for flights using their mobile devices.

British Airways customer issued a complaint that in-flight services were stopped after passenger allegedly died on plane Skip to main content. 24/7 Help. For premium support please call: 800-290 ...

British Airways has promised to improve its customer service and reduce call waiting times after coming through its “worst crisis in our 102-year history.” Sean Doyle, the airline’s CEO, made the ...

British Airways has a new proactive customer service policy that’s putting the company through the media wringer because it takes its name, Know Me, a little too literally.

In part one of this saga I talked about process problems associated with ticket locator/e-ticket issues and the arbitrary cancelling of flights due to 'no show.' One commenter says: As a regular ...