eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

In response to complaints from users, eBay Inc. will expand customer service in the U.S. and Canada while reducing some of the fees it charges sellers, the online auction company announced Sunday.

This story was updated at 3:40 p.m. on Friday, Sept. 21, to include details about the candidate search and employee pay. Online retailer eBay is launching a new remote customer-service network, and ...

SALT LAKE CITYSALT LAKE CITY — Online marketplace operator EBay Inc. said Tuesday it will close its Vancouver, Canada customer service facilities by Sept. 30, affecting 700 workers, in a move to ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...