The term customer satisfaction is essentially a measurement of a customer’s attitude or feelings towards a brand, product or service. As a rule, it’s measured by a customer satisfaction survey on a ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

How many times have you come across a comment online complaining about a product or company? As consumers, these reviews can be very helpful, but for marketers these comments are often our biggest ...

The study examined 13 U.S. fast food brands across three categories: classic, chicken, and beverage. Here are the results.

One of the most telling indicators of success goes beyond revenue figures and market reach—it's the level of customer satisfaction with your business’s products or services. An exceptional customer ...

When it comes to overall customer satisfaction, respondents ranked Cincinnati/Northern Kentucky International Airport (CVG) ...

Customer satisfaction in the U.S. hasn’t hit rock bottom, but it’s darn near, according to the latest American Consumer Satisfaction Index (ACSI). Since 2018 – before the pandemic, mind you – index ...

It’s not unusual for founders to fall in love with their product, leading them to put their original vision above everything else. While there is certainly something satisfying about the prospect of ...

The No. 1 goal of customer service is customer satisfaction, but how you get there may not be as clear-cut and straightforward as it seems. It begins with a strong team, which is the result of ...

In an era where data is everything, understanding the intricacies of customer analytics is essential for businesses looking to stay ahead of the competition. The ability to dissect and use customer ...

Cierra was an associate writer for CNET's broadband team, covering all things home internet. She is a graduate of the University of North Carolina at Wilmington with a master's degree. Cierra is ...

The public hasn’t been this satisfied with federal government services since the pre-pandemic era, according to the 2023 American Customer Satisfaction Index Federal Government Report. The ACSI report ...