IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...

Launched about a month ago, the bot has helped the company slash per-customer call costs by 75%, said Sanjeev Barnwal, cofounder and CTO of Meesho When asked if automation would result in any layoffs, ...