Greenwashing is all too common in today’s world, where organizations spend loads of cash to appear “environmentally friendly,” rather than taking concrete steps to minimize their impact on the planet.

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

Many organizations perform classical cost-benefit analyses to determine the impact of business technology projects. Although these approaches account for quantifiable metrics, they often fail to ...

For many enterprises, digital transformation can be the tail that wags the dog. Business leaders often tell me they want to undertake some digital transformation project for its own sake. Cloud ...

Get the most from what exists currently and take advantage of new methods. Digital transformation projects compel teams to spend time and effort in the development of data strategies, data ...

It's time to take stock of how you’re progressing (or not progressing) against the digital transformation goals you laid out at the start of the year. We’ve just closed out the first quarter of 2019.