Users on apps like Tinder and Hinge think that parent company Match Group is too driven by metrics, said Match's new CEO. "Too often, our apps have felt like a numbers game rather than a place to build real connections,

Match Group CEO Spencer Rascoff posted an open letter on LinkedIn admitting his company’s dating apps are falling short and don’t feel like places “to build real connections.” He’s now calling on Match employees to offer feedback on how to best improve their apps like Hinge and Tinder.

Spencer Rascoff, the former Zillow CEO, lays out his turnaround plan for Tinder and Hinge—starting with rebuilding user trust.