New Certification Unlocks Real-Time Agent Assist, Conversational AI, and Supervisor Insights – All Natively Within Teams CentrePal, a leading provider of Microsoft Teams-native contact centre ...

For today’s successful unified communications and collaboration (UCC) systems, robust contact centre (CC) functionality is now table stakes, and to take the leading collaboration application to that ...

Ilya Bukshteyn, corporate vice president of Microsoft Teams calling, devices and premium experiences at Microsoft, used his ...

Following the strong market response to the arrival of the world-first native contact centre solution for Microsoft Teams in Australia and the APAC region, CentrePal is set to make good on tremendous ...

Independent software vendor (ISV) CentrePal has been certified on Microsoft Teams’ contact centre unify integration model, reinforcing its stance on offering communications solutions. The model is ...