Nearly one in five consumers who have used AI for customer service saw no benefits from the experience. That's a failure rate almost four times higher than for AI use in general – according to the ...

Half of consumers are concerned that Al will impede their ability to connect to a human, according to Qualtrics XM Institute.

Utah-based Qualtrics has agreed to buy healthcare market research company Press Ganey Forsta in a $6.75 billion deal, the ...

Qualtrics is set to acquire healthcare survey firm Press Ganey Forsta in a $6.75 billion deal, combining AI analytics with deep healthcare data networks.

AI-powered customer service company Qualtrics had agreed to acquire healthcare market research firm Press Ganey for $6.7 billion, the Financial ...

Deal is among the biggest in the CX software space; Qualtrics confirms and calls it a win for AI-powered experience ...

Qualtrics International Inc. has agreed to buy Press Ganey Forsta in a deal that values the health-care technology company at $6.75 billion including debt, the Financial Times reported, citing people ...

More than half of market researchers now use synthetic data to broaden scope and accelerate insights, reserving live panels ...

AI-powered customer survey software maker Qualtrics has agreed to buy healthcare market research company Press Ganey Forsta in a $6.75 billion deal, both companies said on Monday.