Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

O2 is closing down its pay-as-you-go data only mobile SIM services later this month. O2 has withdrawn their Pay As You Go (PAYG) Data and iPad SIMs (mobile broadband) from sale to new customers, it ...

Well this is awkward. An O2 customer who'd spent some fairly infuriating time chatting to an operator from the phone network has spoken out about how pissed off she was to discover that said customer ...

MOBILE network O2 is urging millions of customers not to miss out over a massive change to its Priority service. The company is making a huge change to the free service in August. This will affect how ...

If you are a customer of UK mobile network O2, there’s a change coming this week that could majorly affect how you access the best perks the firm has to offer. Aside from getting access to nationwide ...