Bloomfire, a pioneer in the knowledge management platform industry, has acquired Seva, Inc., a dynamic customer support SaaS company, in a strategic move to bolster its capabilities and expand its ...

Gartner researchers report that "47% of digital workers struggle to find the information needed" for day-to-day business operations, highlighting a critical gap in knowledge accessibility. Current ...

COSTA MESA, Calif.--(BUSINESS WIRE)--Experian proudly announced that it was named a Technology Leader in Digital Decisioning Platforms by Quadrant Knowledge Solutions’ 2023 SPARK Matrix™, which ...

SUNNYVALE, Calif., Dec. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Artificial intelligence is touching every aspect of how we engage with information (and much more) these days. Today, a startup building out a business based on one particular application of that — ...

In the rapidly evolving landscape of healthcare technology, ensuring patient safety remains a paramount concern. By harnessing innovative technologies such as AI, data analytics and digital health ...

Research has rarely studied how innovators conduct knowledge search in response to an increased risk that their original ideas may be imitated (i.e., duplicative imitation threat). We address this gap ...