Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

The launch comes as MENA enterprises shift from AI experimentation to full-scale operationalization, with Lucidya delivering extraordinary commercial results that validate this market transformation.

Customer Service Solutions, Q1 2026 report, as the firm doubles down on embedding AI across its enterprise software stack.

AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern offer scalable, ...

A chatbot is still a chatbot. And that’s the problem. While GenAI has helped contact centers deliver better automated experiences, these gains are strictly incremental, not transformational. Customers ...

Why Sierra, Cursor, Coactive, Lovable, and ServiceNow are among Fast Company’s Most Innovative Companies of 2026. Three years ...

Banks and other financial services combine omnichannel communications, artificial intelligence and automation to transform ...

Agentic CX shifts from assistance to execution. Unlike chatbots or copilots, these systems plan and complete multi-step ...

Lucidya has launched its Enterprise AI Agent platform following a record $30 million Series B funding. Purpose-built for ...