Quantum Metric, the customer-driven digital analytics platform, today announced it has been recognized with the Artificial ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

BOSTON--(BUSINESS WIRE)--Pointillist ®, an award-winning provider of customer journey analytics software, today announced that it is now available on the Genesys® AppFoundry, the industry’s largest ...

Snowflake stock has gained 49% in 2025 as the software maker capitalizes on the rise of artificial intelligence and a key AI customer.

Though best known for its networking and data center gear, Cisco Systems Inc. is also a major player in the contact center technology business. The company’s products support more than 3 million ...

Business intelligence firm ThoughtSpot Inc. today announced a fresh batch of features aimed at pushing analytics beyond dashboards and into customers’ applications and workflows. The rollout includes ...

STAMFORD, Conn.--(BUSINESS WIRE)-- Pitney Bowes Software has been declared a Leader in the Forrester Wave™ for Customer Analytics Solutions, Q4 2012. In Forrester Research, Inc.'s 70-criteria ...

Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more. Predictive analytics is a form of data ...

Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

NEW YORK, Dec. 9, 2020 — Indicative, a leading Customer Analytics software company, today announced its inclusion in the Google Cloud Marketplace. Indicative, the only Customer Analytics platform ...

Customer satisfaction, communication, insights key results of enterprise software stack says MJH Group CIO Australian home builders, MJH Group, turned to Microsoft Dynamics CRM and Oracle ERP to ...