I’m saying? That’s a lot of money and can make a HUGE difference in most peoples’ lives. And this TikTokker knows all about ...

(NNPA Newswire) – American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of ...

A family alleges American Airlines tried to force them to pay roughly $30,000 to change their itinerary after the airline switched the family's return ticket to leave from an airport in another ...

Since February, when American Airlines created a stand-alone customer service division, it has announced a wide variety of product enhancements and passenger-friendly policies. Airlines editor Robert ...

In an exclusive interview, American Airlines Chief Customer Officer Heather Garboden divulges how the company is building on lessons learned.

Fort Worth, Texas-based American Airlines has the second-best passenger loyalty program in the world and best in North ...